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C-DATA cooperate with the best carriers in the business to make sure your order gets to you on time.
The Ship time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ship: Within 24 hours," the item will leave our warehouse within 24 hours after you submit your order. Although we try to ship every order as quickly as possible, however, customized, and more popular items may take longer leading time.
Usually, we will confirm ship and delivery time, if we are unable to fulfill the order due to low product availability, in these rare cases, we will notify you by email of the new delivery time in the first time.
Order Acknowledgement Email
The Order Acknowledgement email provides a summary of all the items on your order. If you are shipping an item on your order, the Order Acknowledgement will display the order number, date, the items, shipping address and shipping method.
Shipment Notification Email
We'll send a Shipment Notification email when the item is shipped from our warehouse. The Shipment Notification email includes the carrier name, the order number, order date,tracking number, and Delivery date.
The supported carriers are: DHL,FEDEX,UPS and EMS. In the checkout page, you are required to choose the country and state or areas of your delivery address. The system will remind you if the carrier such as DHL is available in your state or area, if it is,you are eligible to choose it. If not, please kindly try another one.
If your order is shipped by DHL, to track your shipment, check on DHL homepage.
The same method apply to other carriers.
1.Make sure the shipping address you give is correct and complete. If the parcel is returned to us due to the wrong address, we will confirm with you and resend it and all the freight and tax involved would be taken on you .
2.If duties occur when the parcel arrives at your local customs,it would be paid by your side. If you have any doubt about the customs policy, please kindly contact your local custom.
3.For remote area, another $XX remote fee will be charged by DHL or FEDEX, we will inform you if needed. You can please also check if your city is included in the remote area at the carrier official site.
FAQ For Taxes And Tariffs
Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing products. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.
1. Do I Need To Pay Import Taxes And Tariffs?
Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.
You are strongly recommended to check first.
We advise you to find out the local regulations prior to order from us. You can also request a low value declaration to avoid high taxes.
2. How Can I Find Out My Local Import Tariffs?
Every country is different; our advice is checking with your local council, post office, or government tax department. Or search online may provide the insight you need to find out what the tax is likely to be.
3. Can C-DATA Declare The Goods At A Low Value?
Sometimes, we will do our best to help you with import regulations. If you find out the import tax situation in your country, and you believe that there are ways to minimize the taxes you have to pay, we are happy to follow your instructions regarding labeling, declarations and invoices. Special requests can be made by explaining the situation using the online comments box during the checkout process. Or, if you need advice about whether a particular declared value is possible before you pay, please “contact us” first.
If your order value is large, or contains many items, it is difficult to declare the invoice with too low a value.
4. Why I Was Asked For My CNPJ/CPF...?
Companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices.
So if you want us to ship your order to Brazil, please make sure you give us the correct "CNPJ" or "CPF" number, to guarantee the packages can go through customs smoothly.