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Return and Exchange Policy

C-DATA RETURN AND EXCHANGE POLICY

 

You may return or exchange any new product purchased from C-DATA that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund or exchange within 1 week upon receipt of the goods. Returned or exchange items must be in good condition with its original packaging.

C-DATA reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.

C-DATA will not accept returns of any product more than 7 days after you receive the shipment. New, used, and refurbished products purchased from other vendors are subject to the returns policy of the individual vendor.

C-DATA is unable to return merchandise obtained from a retailer other than www.eponshop.com. Please return the product to the original retailer.

 

HOW DO I MAKE A RETURN or EXCHANGE?

To make a return or exchange please follow these steps:

 

1. Contact us at marketing@cdatatec.com with your order number, image of defect (if applicable) and reasone reason for return or exchange.

2. A C-Data representative will provide a RMA number and return label.

3. Once you have received a RMA number, please contact us to get the address to ship back the package

 

Warranty

 

Hardware warranty : 1 Year

 

1).Within 1 week upon receipt of the goods,claim should be submitted by buyer if there is any quality or quantity problem.

2). Winthi 1 year upon receipt of the goods,buyer send back the defective goods for maintance after C-Data approve the application.

The maintance is free of charge but both party needs to afford the freight cost,such as buyer afford the freight cost back to C-Data.

C-Data would send back the miantaned goods back to buyer with 10 business days upon the application approval.

3). The maintance cost  would be charged in line with the defected parts when the warranty peirod is invalid(>1 year).

Meanwhile, the round-trip freight cost would be afforded by the buyer only.

 

Software warranty: 3 years

 

 

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